Privacy Policy
Last updated: February 4, 2026
Introduction
We are committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website.
Who We Are
We are an independent, non-OEM aftermarket service provider specializing in repair and rebuild services for machines equipped with Cytec M21 and G30 two-axis milling heads.
Contact: For privacy-related inquiries, please use our contact form.
What Data We Collect
Information You Provide
When you submit an assessment request or contact us, we collect:
- Name
- Email address
- Phone number (optional)
- Company name (optional)
- Machine model and issue description
Purpose: To respond to your inquiry and provide repair services. Legal basis: Your consent when submitting the form.
Technical Data
Our hosting provider (Vercel) automatically collects:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and timestamps
Purpose: Security, performance optimization, and troubleshooting. Legal basis: Legitimate interest in operating a secure and functional website.
Analytics Cookies (Optional)
Only if you consent, we may use analytics tools to understand how visitors use our site:
- Pages viewed
- Time spent on pages
- Click interactions
- Device and browser information
Purpose: Improve website usability and content. Legal basis: Your explicit consent (can be revoked anytime).
Data Processors & Third Parties
We use trusted third-party services to operate our website:
- •Vercel (Hosting): Hosts our website and processes server logs. Based in the United States with GDPR compliance measures. Vercel Privacy Policy
- •Google Analytics (if enabled): Only if you consent to analytics cookies. We use anonymized IP addresses. Google Privacy Policy
Data Retention
- •Contact form submissions: Retained for 12 months or until inquiry is resolved, whichever is longer. Extended retention if service relationship continues.
- •Server logs: Automatically deleted after 30 days by our hosting provider.
- •Analytics data: Retained according to analytics provider's policy (typically 14-26 months for Google Analytics).
Your Rights
Under GDPR and applicable data protection laws, you have the following rights:
- •Access: Request a copy of your personal data
- •Rectification: Correct inaccurate data
- •Erasure: Request deletion of your data (“right to be forgotten”)
- •Portability: Receive your data in a structured, machine-readable format
- •Withdraw Consent: Revoke analytics consent at any time
- •Object: Object to processing based on legitimate interests
To exercise these rights, please contact us via our contact form. We will respond within 30 days.
Cookies
We use cookies to enhance your browsing experience:
Necessary Cookies
Essential for website functionality. These include your cookie consent preferences and basic session management. Cannot be disabled.
Analytics Cookies (Optional)
Help us understand how visitors use our website. Only set with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections (HTTPS), secure hosting infrastructure, and regular security updates.
International Data Transfers
Our website is hosted on servers that may be located outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions.
Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect data from individuals under 16 years of age.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when the policy was last revised. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us.